For Parents | Child & Family Team |
Partners of Morris/Sussex, Inc. is a non-profit care management organization.
Caring Partners works in partnership with children and their families to improve
and expand services needed to maintain and stabilize children in their homes and
communities. Caring Partners respects the diversity of those we serve and utilizes
a variety of community-based alternatives to residential and psychiatric hospitalization.
The Mission of Caring Partners:
The mission of Caring Partners is to partner with children, families, and communities
to help children to overcome significant social, emotional, and behavioral challenges.
The Values of Caring Partners:
Creative Problem Solving
Commitment to Positive Outcomes
Respect for Diversity
Caring Partners Facts
• Caring Partners is a Family Centered organization: This means that we view
the family involvement as essential to your child’s stabilization. We are
here to work in partnership with you and support you in meeting the needs that have
been identified by your family.
• Caring Partners supports a Strengths-Based philosophy: We will focus on your
child and family strengths and how they can help you meet your needs.
• Caring Partners Values Cultural Diversity: Caring Partners values and respects
diversity in all of its expressions. Caring Partners employees come from diverse
back-rounds and representative of the community we serve. All of our staff is skilled
in working with children and families who have a variety of experiences and backgrounds.
• CARING PARTNERS Provides Individualized Service and Support to Children and
Families: All services provided by Caring Partners will be tailored to suit your
child and family’s needs. We will work with you to develop a family service
plan that is truly responsive to your individual needs.
• Caring Partners Utilizes Community-Based Alternatives: The goal of Caring
Partners is to keep your child within the home and community. In doing so, we recognize
the value of community based supports and resources such as relatives, neighbors,
friends, neighborhood and religious organizations in the stabilization of children
and their families.
• Caring Partners is Easily and Always Accessible: Caring Partners offers 24
hour on-call coverage to assist you in the time of crisis. We can be contacted by
phone any time there is a crisis in your family (refer to your contact sheet for
Caring Partners’ Commitment to Children and Their Familie
Caring Partners utilizes a family-centered approach in helping families. This means
that we focus on the strengths and needs of your family. Your child and family will
assist the Care Manager through the Child Family Team Process to identify services
that will allow you to continue to build upon identified strengths, while addressing
the needs of your family. Caring Partners takes the position that securing service
from your neighborhood and community is best. Sometimes the identified resources
needed, can be found in your own family, in relatives, friends, and neighbors. It
is our goal to assist families to build on their strengths and those of their communities,
have their needs met through identified services, and to become and remain independent
beyond their time with Caring Partners.
Your Child’s Care Manager
Every child referred to Caring Partners will be assigned a Care Manager who will
be responsible for working directly with your family. The Care Manager will meet
personally with you and your child to learn how they can help. The Care Manager’s
first job is to listen to you: to learn your concerns, identify your issues, and
acknowledge your strengths. Your Care Manager will work with you to make sure that
the support you receive meets your child and family’s needs.
How it Works
Your assigned Care Manager will meet with you and your child within 72 hours after
the first contact with your family to develop a Crisis Plan. This is an initial
plan that addresses any immediate concerns regarding your child’s and family’s
safety. The plan identifies specific ways of responding to a crisis situation and
will provide emergency phone numbers of people whom you may contact in a crisis
situation. Caring Partners offers 24-hour support to you and your child when there
is a crisis. After this initial visit, your Care Manager will visit you or contact
you at least once a week until the development of your 30-day Individualized Service
Child & Family Team and the Individual Service Plan
Caring Partners uses a Child Family Team approach in helping families. This means
that we look to develop the strongest team available to meet the needs of your child.
The Child Family Team works collaboratively in the development of an individualized
Caring Partners believes that using a “team approach” is the most successful
way of addressing your child’s needs. Your family and your Care Manager will
work together to identify those people who play an important role in your child’s
life in order to create your Child Family Team. The team will consist of different
people who will work with you in the development of the best plan for your child’s
care. Typically, a Child Family Team is composed of both natural and formal supports.
Natural supports include individuals such as relatives, mentors, clergy, neighbors,
and coaches who you have identified as able to make a positive impact in your child’s
life. Formal supports may include therapists, teachers, probation officers, or other
professionals who have been chosen to or have provided services to your family.
Together you, your child’s Care Manager and Child Family team will create
a plan of care also known as an Individual Service Plan (ISP). This plan will serve
as a road map which will guide you and your family’s care while working with
Caring Partners. The plan is designed to help your family achieve both immediate
and long-term goals. In the Child Family Team discussion, all life domains with
be addressed. These life domains include the following:
The plan utilizes the strengths of all team members to address the child and family’s
identified needs through the use of individualized strategies. The plan is tailored
specifically to your child’s needs. Once the plan is developed by the Child
Family Team, the plan is put into writing by the Care Manager in a Individual Service
Plan and distributed to each member of the team. The needs, strategies and responsible
members of the team are all identified in the ISP. Your first Child Family Team
meeting will be held within 30 days of your child’s enrollment with Caring
Partners and will be reviewed and updated by the Child Family Team within 75 days.
Your Child and Family Team meeting will be held at a time and location most convenient
to you. Your Care Manager is responsible for coordinating and facilitating the Child
Family Team meeting however, it is important that you assume an active and lead
role in your family’s team meeting. We believe that you are the professional
in your family and are most knowledgeable of your family’s needs. The plan
developed during your Child Family Team meeting will specifically outline the services
that you and your team have identified for your family. These will include services
that Caring Partners may arrange through providers in our network and voluntary
services available from your neighborhood and from family members and others. Please
ask your Care Manager any questions you may have about your Individualized Service
Parent Participation in Caring Partners
In addition to the active role you assume in your Child Family Team, Caring Partners
invites and strongly encourages you to actively participate in various other components
of the organization. During or after your enrollment with Caring Partners, you may
be asked to join a variety of groups, participate in meetings, or become involved
in other extracurricular activities sponsored by Caring Partners. Some of these
may include being involved with the Family Service Organization, participating in
Quality Assurance Projects, or attending family picnics.
The Family Support Organization (FSO)
The Family Support Organization (FSO) of Morris and Sussex Counties is an organization
that is dedicated to helping families with children who are receiving services through
Caring Partners. The FSO works in partnership with Caring Partners to provide supportive
services to the parents and guardians of children enrolled in the CMO.
The Parent Partners of the FSO serve as a source of information, make referrals,
and assist the caregiver in navigating through “the system”. At your
request, your Parent Partner can be a member of your Child Family Team.
Caring Partners will work very closely with the Family Support Organization of Morris
and Sussex Counties to ensure our services are truly responsive to the needs of
children and their families.
Caring Partners will keep information pertaining to your family and child strictly
confidential unless it is information that may pose harm to your child or others.
Information shared is only with your consent and is only for the purpose of obtaining
services that will help your child and family. You are asked to sign an agreement
at the start of the program that allows Caring Partners to share and or receive
information from past providers/people who have assisted your family. All of the
members of the Child Family Team are required to maintain this same level of confidentiality.
Team members sign a confidentiality agreement before participating in the Individual
Service Plan meeting.
• If your child or a family member is in need of an interpreter, please ask
your Care Manager to coordinate this service for you.
• If you or a family member is disabled, Caring Partners will work to accommodate
your needs to the best of our ability.
• Caring Partners uses providers from many different cultural backgrounds.
We work to offer families a choice in the providers. Should you have any preference
in receiving services with a particular cultural or ethnic orientation, please feel
free to bring this to the attention of your Care Manager.
Caring Partners is committed to providing the best level of care to your child and
family. However, if you are not satisfied with the services your child is receiving,
we encourage you please take the following steps.
1. Speak to your Care Manager and attempt to resolve the issue with him/her.
2. If you do not feel comfortable speaking with your Care Manager or you are not
satisfied with the outcome, please contact Care Manager’s Supervisor or the
Clinical Director for Caring Partners. (See the attached contact sheet for the names
and numbers of these individuals.)
3. If you remain dissatisfied with the outcome, please put your concerns in writing
by completing a Corrective Feedback Form and forwarding it to the Clinical Director
and The Chief Executive Officer. When you submit the complaint form you may request
for a face-to-face meeting with the Care Manager, Care Manager’s Supervisor
and Clinical Director to resolve the conflict. You will receive a blank copy of
the corrective feedback form with your Family Handbook.